17 Questions with our Director of Customer Success, Alex Smith

Posted by Madison Brooks on Jun 17, 2019 8:21:59 AM

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The Digitize.AI team is a driven, creative bunch with an almost compulsive need to solve huge, complex problems. This "17 Questions" series is our way of giving you an inside look at our quirky culture and the people shaping it. One key takeaway: apparently our people love reading.

Our Director of Customer Success, Alex Smith, has been with Digitize since October 2018. Here she answers 17 questions about herself, discussing hobbies, leadership style, and her hopes for Digitize. Enjoy!

1. What does success look like to you?

Success for our team is when we’re able to complete a large project, such as implementing “Lia”  in a new hospital and then seeing the value our efforts creates for our customers.

Success to me individually, is being proud of what I do each and every day!

2. What's your go-to for inspiration?

Reading interviews by famous women in the business world and learning how they've overcome their specific challenges and risen to where they are.

My husband is a huge inspiration, also. He approaches each day positively and with a sense of tenacity that is truly admirable. He’s always there to talk through all of life's challenges with me and encourages me to go into each day ready to take on anything that comes my way.

3. What do you enjoy doing in your free time?

I love to cook, especially for large groups of friends and family! I also enjoy walking my dog,  Nukka, and reading murder mysteries.


4. What's one skill you'd love to master?

I would love to become fluent in a foreign language. I just recently began studying Spanish again after my honeymoon in Costa Rica.

5. What keeps you up at night?

Some nights it’s overly reflecting on my day and anticipating the next day. Being a project manager by nature, I’m constantly making sure I’m prepped and my team is prepared for what lies ahead tomorrow. I often find myself up at night making sure everyone, and everything, is ready to go.

Other nights I stay awake thinking strategically about the future. It’s easy to get lost in what needs to be done day-to-day and not devote a lot of time to thinking about 6 months to 1 year to even 5 years ahead. I keep sticky notes next to my bed for when I wake up with a good idea!

6. What have you learned this year that is a surprise?

I've learned more about X12 standards and HL7 messages than I ever dreamed I would!  But it's been really interesting to learn how the pieces come together and operate from a technical perspective.

7. Where were you working before Digitize.AI?

Sona Dermatology and Med Spa. I had several roles for the company, ranging from marketing project manager to regional sales director to practice manager for one of our dermatology locations. My career started in a private plastic surgery office where I got the unique experience to learn both the business side of healthcare working with insurance payers, and the sales side when working with patients whose surgery wasn't covered by insurance.

8. What are the most important decisions you make as a leader of your organization?

While overseeing so many customer projects, a lot of my role is helping the team prioritize technical tasks and roll-outs. With that comes constant learning, adjusting, and collaboration with the team to shape how were going to be more efficient going forward.

9. What advice would you give to your 20-year-old self? What do you think you would like to tell your current self 10 years from now?

To 20-year-old-self: Hey!! Ultimately it’s all going to be fine, and work out the way it's supposed to. Continue your hard work and don't stress about the outcome. Hard work will get you where you need to be.

To 10-years-from-now self: If I’m lucky enough, I'll probably have a family of my own. So while work is important, and taking pride in what you do is a huge part of that, family is ultimately the most important. 

10. What do you want for the employees of this company?

I want everyone to come into work each day and be excited about the fact that were accomplishing something that's never been done before. I hope they’re equally excited to take on the challenges that come with such an overwhelming task, while knowing that they have the support of everyone here at Digitize around them.

11. Night owl or early riser?

Night owl - I’m shamelessly addicted to coffee and drink it until 6 or 7pm.  So, it takes a while to get to sleep some nights!

12. What's your favorite book of all time?

The Count of Monte Cristo - it’s exciting every time I re-read it. And, I love a good underdog story!

13. What's the best thing that happened to you last week? 

Getting married to my best friend and partner- he’s the person that supports me everyday and encourages me to take on challenges.

14. Biggest fear?

Phobia wise - heights, hands down.

More seriously speaking - feeling like I’ve let myself or my family down by not accomplishing as much as I know I’m capable of.

15. What's the best way to start your day?

Snuggling with my dog, a healthy dose of coffee,  and a run while listening to “Morning Edition” on NPR.

16. What are some things that you've had to unlearn?

I’ve had to make a conscious effort to not be “sorry” all the time and accept that I can't control everything. I’ve learned it’s better to come up with a solution and keep moving forward, rather than dwell on things that are out of my control and feeling bad about it.

17. What are you most looking forward to in the next 10 years?

Seeing this company grow and prosper, expanding our vision to helping patients in more ways than just expediting prior auths.

And personally, this new adventure with my husband and eventually starting a family!

Learn more abour our Team and our Values here

Madison Brooks

Written by Madison Brooks

Topics: AI, Interviews, Media